STEP 1 - SEARCH THE CATALOGUE: - Search the online library catalogue or the electronic journal portal to see if the item you want is available in paper or online format. The catalogue links through to the ejournal portal so it is often the best place to start. For assistance contact the library reference desk on 80504 (or contact your branch library).

STEP 2 - COLLECT ITEMS FROM SHELVES: - Collect items yourself if currently available from your branch library, or download if it is available online. You may place a request if all copies at your branch library are on loan.

Please do not place reserves on items that are currently available at your branch library or online (such requests will be returned to you).

STEP 3 - REQUEST THE ITEM: - Provided the item isn't available complete a request form.
Forms can be downloaded or accessed here: Hand completed forms to the library or email to librarycml.uoc@otago.ac.nz.

• Book request form (PDF or Word)
• Journal request form (PDF or Word)
• Online Request Form (Interloans only)

AVOID DELAYS - ensure that you complete all relevant details including:

• Your name and contact details
• Full details of the item you require
• The cost centre you are authorized to charge against
• You have signed the form

CHARGES

• Standard requests and holds - There are no charges for requests for items held within the Canterbury Medical Library system.
• Interloans - are charged and you need to be authorized to charge to a cost centre or to pay personally.
  • The downloaded form allows you to put a maximum cost you are prepared to pay.
  • The online form has an option to request confirmation of cost before proceeding. Note that there is a higher fee for urgent interloan requests.
• Document Delivery - Library staff will retrieve and copy journal articles for you but document delivery charges apply.
• Urgent requests - There is an additional charge for urgent requests. If you require urgent delivery please tick the appropriate box and if possible fill out the “Date required by”. Note that interloans normally arrive within a week.

PICK UP AND DELIVERY OF REQUESTED ITEMS:

Books or journal issues arriving for requests will be held at your local branch library. You will receive notification advising you to call at the library loans desk with your membership card to collect the item and will need to sign to show you have collected interloaned items.

Journal articles obtained for you on interloan will be sent to you in the internal mail.

SAVE TIME BY MAKING YOUR OWN MASTER REQUEST FORM:

If you request items regularly you might wish to download the Word version of the request form. You can then save a copy to your own computer account after entering your personal address details. This will save having to enter your personal details each time you make a request.